With every system
Support Plan
One flat fee, whatever ends up on the property. No long-term contract, and nothing stops working when it ends.
$35per month
Already a customer and something is wrong? Call (470) 570-5775 or send us a message.
Your system, at a glance
- Gateway
- Living room AP
- Upstairs AP
- Driveway camera
- Doorbell
- Recorder
What we can see when you call
What it covers
Most of what a homeowner needs is small, and nearly all of it happens over the phone or over the network.
- Someone to call during business hours when something is wrong
- We’re alerted when your equipment goes offline, and we fix what we can remotely
- Replacement hardware configured before it reaches you, so it drops straight in
- Firmware and security updates on a schedule
- Getting the network back online after your internet company swaps the modem†
- Forgotten Wi-Fi passwords and guest access, handled on a call
- Content and site blocking on the devices you choose†
- Port forwarding when a game or a work tool needs it†
- Setting the system up again when you move
† Requires a managed gateway
Somebody who can see it
When something is wrong we can look at the system remotely during business hours rather than asking you to describe it. We’re alerted when a piece of it goes offline, and we get in touch.
A phone line that knows your home
Calls start with our AI assistant, which has your system’s details open and handles the simple things on the spot. When you need a person, you can reach one of us on a support plan.
Priced for the property
One flat monthly fee, whatever ends up on it. It doesn’t grow when you add a camera or an access point later.
Nothing stops when the plan does
You own the hardware outright. When the plan ends, the system keeps working as it’s set up.
If you cancel
Canceling is a phone call or an email.
- Your system is handed over to you, and we walk you through the handover.
- We do not hold a copy of your footage. It stays on the recorder at your home.
Common questions
It comes with every system and starts with your order. It’s month to month, so you can cancel it, and the system keeps working if you do.
This plan is support for your equipment: we watch whether it’s healthy, and we answer the phone. Your alarm is self-monitored: a tripped sensor sounds the siren and alerts your phone. While we do not offer alarm monitoring, Ubiquiti has announced its own, powered by Noonlight, for UniFi Protect 7.4.
We do not keep a copy of your footage: it stays on your recorder, which is your own console. On the plan we hold access to the recorder so we can look after it, and the accounts we work from day to day cannot open footage. Any account that can manage users could create one that views it, which is why the recorder logs who opened what. You can see that log and change who has access at any time.
You aren’t. It runs month to month and continues until you tell us otherwise.
We support the systems we supply. We know exactly what’s in those, how they were configured and why, which is what makes it possible to fix something over the phone. We do not take on a system somebody else installed, because that would mean guessing at all of it.
Yes. Remote help is included whatever caused it, from a new phone that won’t join to a setting somebody changed, and with our gateway, a modem your provider swapped. If someone has to come out to put it right, that visit is quoted separately.
Find the system that suits your home
Answer a few questions and we’ll put one together, with the Support Plan included.