Privacy Policy

On this website

Cookies and analytics

No advertising or cross-site trackers run on this site, and the only cookie we set keeps you signed in to your account. Page views are counted without cookies, in a way that does not identify you or follow you to other sites.

Contact form

When you send our contact form, we collect:

• Your name and how to reach you.
• Details of your property, and what you need.
• Your message, and any files you attach.

We never sell your information, and never share it outside Magnetics for marketing.

Files you attach are sent encrypted, kept in private storage and opened only by the people at Magnetics working on your request. They are never published or shared outside Magnetics, and we will delete them if you ask.

To prevent spam, our contact form checks your IP address and basic details about your browser. We use this information only for that check.

Your cart

Your cart is saved so that it survives closing the tab. It holds what you chose, not who you are.

Checkout

Stripe takes our payments. The payment form at checkout is Stripe's own, shown inside this site, and it collects:

• Your name, email address and phone number.
• A shipping address, because the equipment is shipped to you.
• A billing address, if your payment method needs one.
• Your card details.

Stripe tells us who ordered, what they ordered, where the order ships and what was paid, with the results of its fraud checks, which we use to review each order before we fulfill it.

With your order we record when you agreed to our Terms of Service and this Privacy Policy, with your IP address and your browser's user agent, as a record of that agreement.

Your account

Signing in to your account sets one cookie, which keeps you signed in and does nothing else. We record the IP address and browser of each sign-in, so that you can see where your account is signed in and sign out your other devices.

Information others give us about you

Someone else may give us your details: an account owner adding you to their account, or a homebuilder passing on your name and contact details when you buy a home they built. We hold that information under this policy, and we email you to let you know.

Email, texts and calls

Email and texts

Emails and texts you send us are kept with our records of your request. We use your email address and phone number to reply to you, to send updates about your order, installation or support, and to send sign-in and verification codes.

Phone calls

Calls to us may be answered by an AI assistant, and calls and voicemails may be recorded and transcribed. We keep the recordings and transcripts, and use them to help with what you called about and to check the quality of our service.

How we contact you

We call, text or email you only about something you have asked us for, bought from us, or have with us. We do not make telemarketing calls or send marketing texts. If you ask us not to call or text you, we will not, except where we need to in order to complete work you have ordered.

Installations

What your installer sees

To carry out your installation, we share your name, address and phone number with the installer doing the work. Installers use your information only for your installation.

Photos of your installation

As a record of the work and to check its quality, the installer photographs the equipment they install and the finished work. Installers are instructed to leave out people, house numbers and anything else that identifies you or your home, and the photos are checked for those automatically.

You can see the photos when you sign off your installation, and we may publish them, without your name or address, with your opt-in consent. You can withdraw that consent at any time, after which we will not use your photos in any new marketing.

Ongoing support

Your network

While your network is on a support plan or a Managed Services Agreement, we hold administrator access to it. When the plan or agreement ends, we remove our access and hand control of the network to you, as your plan or agreement sets out.

Where traffic inspection is turned on, the information it collects is kept confidential: we do not share that information with anyone outside Magnetics or with other people on your account, and we do not use that information for any purpose of our own.

The apps and accounts that come with the equipment we install are run by Ubiquiti, which handles what they collect under its own privacy policy.

Your cameras and footage

Cameras record to a console at your own property. We do not store or keep a copy of your footage at any point.

Our administrator access can reach your footage, though the account we use day to day cannot. On a residential plan you can reduce that access at any time, and you can log in to your console to see who has opened your cameras or footage and change who has access.

Managed Services Agreements

Where you have a Managed Services Agreement with us, its terms supersede this policy wherever the two differ.

Who sees your information

Our service providers

Service providers help us run this site and your account, handle calls and email, take payment and ship orders. They handle your information only to do that work, and none of them is given your information for its own purposes.

When the law requires disclosure

We can be required to hand over information by a court order, a subpoena or another lawful demand. Where that happens, we give what the demand actually covers and nothing more.

A demand can reach only what this policy says we hold. We do not keep a copy of your footage, so we have none to give. Where you have kept our administrator access on your console, a demand could reach what that access reaches, and every session on your console is logged there for both of us to audit.

If we receive a demand for your information, we will tell you. Where the law prohibits that, we will tell you once the prohibition lifts.

Demands we have received

We record each legal demand for information we receive here, without identifying anyone it concerns. We have received none to date.

Security

Staff access

Access to your information, and to your network and console, is limited to the people at Magnetics who need it for their work, and is monitored. Every system we use is protected by strong passwords and multi-factor authentication, and every session on your console is logged there for both of us to audit.

Encryption

Everything you send us through this site and your account travels encrypted, and everything we store is encrypted.

Card payments

We do not handle your card details. They go straight to Stripe and never reach our servers. Stripe stores them under its own privacy policy, and keeps your card on file for your Support Plan.

Data breaches

No system is perfectly secure. If we learn that your information has been exposed, we will tell you promptly and tell you what we are doing about it.

Retention and deletion

How long we keep your information

What you send us, records of your orders and account, photos of installations, and recordings and transcripts of calls are kept for at least two years.

Correcting or deleting your information

You can ask what information we hold about you and ask for that information to be corrected or deleted, and we will tell you what we have and what we are able to remove.

About this policy

Changes to this policy

This is the current version, last changed on 2026-10-11. We will email you about a change only if it materially affects your privacy.

Who we are

Magnetics is the trading name of Stage Resource LLC, the company responsible for the information described here.

Questions about this policy

Email us at support@magnetics.pro with any questions about this policy.