The gap after the install
Networks rarely fail on the day they’re installed. The trouble comes later, on a busy afternoon, when a switch drops offline or the internet provider has an outage and nobody in the building knows where the equipment is or how it was set up.
That’s the gap a managed service provider fills. For us, the install is where the relationship starts, and we’re there for as long as the system is in your building.
A watchful eye
We keep a regular eye on your network: the health of each device, ports that are acting up, and firmware that’s due for an update. When something looks wrong, we act on it, often before it disrupts your business.
When something breaks
Most problems never need a visit, and when one does, we come out. We handle warranty claims with Ubiquiti, so you never have to chase a manufacturer.
When you call, you reach someone who knows you, your building and your system. You’re never a ticket number in a queue, and you never have to explain your setup from the beginning.
- 95%Issues fixed remotely
- 1 hourTypical first response
- 99.9%Uptime across managed sites
Why every system comes with a plan
A system nobody is looking after is slow, expensive and sometimes borderline impossible to fix. When one goes down, there’s no one who knows how it was built, and the first hours go to finding out what is there.
By continually looking after your system, we get ahead of problems where we can, and fix them quickly where we can’t. We know what’s in your ceilings because we put it there, and the rack, the cable paths and the settings are documented as they change.
Your domain, website and email
A lot of businesses don’t know who controls their domain name. It was registered years ago by a web designer or an employee who has since left, the renewal notices go to an inbox nobody reads, and the day it lapses, the website and the email go with it.
We manage your domain names and DNS records, so renewals never lapse and changes are made by someone who knows what each record does. We can host your website and your business email too, so neither goes dark when something changes.
We also keep staff sign-in accounts in step with your team. When someone joins, we set up their accounts, and when someone leaves, their access goes with them.
You can add any of these to your plan when you want them. Managed Services has the details.
A partner for the long run
We get to know the businesses we look after: how you work, who to call, and what can’t go down while you’re open. We stay in touch, and when something changes on your side, like a new hire, a move or a second location, we plan it with you.
The technology we put in is ours to worry about, so you can get back to running your business. If that’s the kind of help you’ve been missing, get in touch.